Contact Shipping
If you have encountered a shipping related problem with your Heroes and Tails product, please take a look below for answers to some of the most frequently asked questions. If your question is not listed, please fill out our contact form below.
Does Heroes and Tails Ship Internationally?
Orders placed through the Heroes and Tails website are only available to ship within Canada, UK, and the 48 contiguous United States. Please check back with us for updates on changes to our shipment locations.
When Will An Order Ship?
Your order will be shipped Ground Service unless you select the Express Service. Once shipped, orders are generally received within 10 business days. We do not ship on Saturdays, Sundays, or holidays which include the following:
Holidays that we do not ship orders:
| Canada | USA |
|---|---|
| Christmas Day, New Year’s Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving, Remembrance Day, Family Day | Christmas Day, New Year’s Day, Memorial Day, Independence Day, Labour Day, Columbus Day, Thanksgiving |
While we will do all we can to ensure your order is delivered on time. Heroes and Tails cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Please allow 2 business days to receive your shipment notification email after placing your order. The notification will provide you with tracking information for your shipment.
EXPRESS SHIPPING:
Orders placed after 9 am PT with Express Services will be shipped the next available business day. If the order is placed after 9 am PT, this day will not be included in the guaranteed 2 – 3 business day delivery window.
GROUND SHIPPING:
Order placed after 5 pm PT with Ground Services will be shipped out the next available business day.
DOES THE HEROES AND TAILS WEB STORE SHIP TO PO BOXES OR MILITARY ADDRESSES?
At this time we are unable to ship to PO boxes or APO/FPO/DPO addresses in the United States.
Can I Add Additional Products To An Existing Order?
Once an order has been placed, we are unable to add items to an existing order. If you would like to order an additional item, please place a separate order through our online shop site.
Estimated shipping times throughout North America:
| Order Value | Standard (4-10 Business Days) |
Express (2-3 Business Days) |
|---|---|---|
| Up to $100 | $9.95 | $25.00 |
| $100 and Over | Free | $25.00 |
Estimated Delivery Time
Click on your region on the map below to see the estimated delivery time for your order:
*Please note these times are estimated for standard ground delivery and are not guaranteed.
